What is NCR (non-conformance report)?

    A non-conformance report records work, materials or a process that doesn't meet its requirements, and tracks how it's resolved.

    Also written as NCR

    An NCR normally records what was found, the requirement it breaches, the decision on what to do (for example rework, repair, accept as is or reject), who approved that decision and the corrective action to stop it happening again.

    Looking at NCRs together, not one at a time, shows repeat problems by contractor, discipline or type of work.

    Related terms

    Inspection and test plan

    ITP

    Lists the inspections and tests for a piece of work, the acceptance criteria, who does each check and where hold and witness points sit.

    Hold point

    A step in an ITP where work must stop until a nominated person has inspected it and formally released it.

    PreviousWitness point

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